Digital CX Strategy | GTM Strategy

Description

Meet Today’s Needs, Uncover Tomorrow’s Opportunities

Leading companies understand that building personalised and seamless experiences doesn’t start with a change in technology, but a change in strategy.

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Drawing on a wealth of technological and industry expertise, we can provide a roadmap to improve customer and employee satisfaction, drive revenue growth and reduce the cost to serve.

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Our CX specialists will work with you to refine your go-to-market strategy and pinpoint the critical people, processes and technologies that will enable its success. Together, we’ll explore your current needs, highlight untapped opportunities and design the entire customer journey from end to end.

Technologies

We work with the best so you can work at your best. Our best-in-class technology stack.

Message Media

MessageMedia is a mobile messaging solution that allows you to effortlessly communicate with your customers through SMS texts. From marketing to sales and support, there are countless ways to use this platform to engage and delight your customers across their journey. Our team can assist you in implementing and using MessageMedia in your business.

MobileForce

With its ability to automate and streamline your quote-to-cash processes, MobileForce can amplify your sales team’s efficiency and productivity. As MobileForce specialists, we can support your team to make the most of your software investment and ensure it seamlessly connects to the tools you already know and use.

Aircall

Aircall is a cloud-based, Voice over Internet Protocol (VoIP) telephony solution. By connecting Aircall with your existing business software, you can access call history, scripts and procedures and make and receive calls in one central location. Our specialists can help you integrate Aircall into your technology stack so you can empower your customer support and sales teams to elevate their phone interactions.

Dealhub

DealHub is a complete Quote to Revenue solution, empowering sales & finance teams with an automated end-to-end solution that drives revenue processes forward at speed. Incorporating CPQ, CLM, Subscriptions Management and Billing, DealHub offers unparalleled opportunities for organisations to streamline the entire quote to cash process.

Workato

Securely integrate company-wide data, connect your technology stack and automate processes with Workato. As accredited platform partners, we can help you design, build and automate workflows with Workato so that you can deliver personalised experiences, at scale, in less time.

HubSpot

Gain complete visibility, control and alignment over your customer data and insights with HubSpot. As a certified Diamond partner, we can help you leverage HubSpot to align your sales, marketing and success teams around a single source of truth and eliminate friction points across the customer journey.

Our Expertise

We draw on a wealth of knowledge and domain experience across and SaaS, consumer goods and wholesale distribution, financial services (secured and unsecured lending), lean manufacturing, health services (aged care, retirement living, NDIS) and professional services.

PayApps

Designed and delivered an independent HubSpot portal optimised for global marketing and sales operations

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Tormax

Streamlined sales operation, diversified lead channels with inbound capabilities and unified handover between

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Why BAC

We specialise in designing and implementing sophisticated customer experience solutions in large-scale and complex business environments. Our team is skilled at uncovering your team’s needs and translating them into a tailored solution and step-by-step implementation plan, so you can navigate your transformation with clarity and certainty.

By applying our proven methodology and deep industry and platform expertise, we’ll help you see a faster return on your technology investment.

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Whether you’re looking to implement a full-scale digital transformation or to optimise your existing setup, we’ll create and build a bespoke, scalable solution that aligns your people, processes and technologies and drives measurable business results.

A critical part of any sustainable digital transformation is being able to navigate and manage your data, systems and technologies, without reliance on external support.

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By implementing low and no-code solutions, we ensure you’re in control of the technologies that drive revenue in your business. We consider our role not just to design and build your solution, but to enable your team to take ownership of it, now and in the future.

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